Our top 90 most frequently asked questions
General
What services do you provide?
At Deepwell Jet Wash, we operate with precision and purpose, offering professional cleaning for driveways, patios, and bins. Our mission is to eliminate grime, dirt, and stains, leaving your surfaces spotless and ready for inspection.
Why should I choose your company?
We bring discipline, attention to detail, and industrial-grade equipment to every operation. Our team is trained to deliver top-tier results with a commitment to customer satisfaction—no surface left behind.
How long have you been in business?
We've been Jet washing in our gardening business for nearly ten years, but as of 2025 it is now our sole focus and we are honing our expertise to ensure every mission is a success.
Are your services available in my area?
Our current area of operations includes all of north Devon If you’re unsure, contact our command center, and we’ll confirm if we can deploy to your location.
What types of surfaces can you clean?
We’re trained to handle all terrains, including concrete, brick, stone, tarmac, decking, and resin. No surface is too tough for our team.
Can you remove stains like oil and grease?
Absolutely. We employ advanced tactics, including specialised detergents to neutralise even the most stubborn stains.
Do you clean both residential and commercial properties?
Yes, we’re equipped to handle missions of all sizes, from private homes to large commercial properties.
Are your services environmentally friendly?
We’re committed to leaving no trace behind. Our eco-friendly cleaning agents are biodegradable and safe for plants, pets, and people.
How often should I get my driveway or patio cleaned?
To maintain a clean and presentable front line, we recommend a professional cleaning once a year or as needed.
Do you offer a satisfaction guarantee?
Mission success is our guarantee. If you’re not satisfied, we’ll regroup, reassess, and ensure the job meets your standards.
Driveway cleaning
Can you clean all types of driveways?
Yes, we’re trained to handle block paving, concrete, tarmac and more. Each material requires a different approach, and we adapt our methods to achieve flawless results.
How long does driveway cleaning take?
Time on target varies by size and condition, but most driveways are secured and cleaned within 1–4 hours.
Will jet washing damage my driveway?
Not under our watch. We use controlled pressure and precision techniques to clean without causing harm to the surface.
Can you remove moss and algae from my driveway?
Yes, we specialise in clearing moss, algae, and other organic intruders, ensuring they don’t return anytime soon.
Do you reseal driveways after cleaning?
Resealing is an optional add-on to fortify your driveway against future damage. It’s like adding armour to your surface.
Patio cleaning
Do you clean all types of patios?
Affirmative. From stone and brick to concrete and porcelain, our team handles every type of patio with care and expertise
How do you ensure patio tiles aren’t damaged during cleaning?
We adjust our water pressure and use specialised nozzles to ensure your tiles are cleaned thoroughly without taking damage.
Can you clean grout and joints on my patio?
Yes, we can dig deep into the trenches between tiles, removing dirt and restoring the appearance of your grout and joints.
What happens if my patio is heavily stained?
For tough stains, we call in reinforcements—specialised detergents and techniques that break down the grime and restore your patio to its former glory.
Will cleaning restore the original colour of my patio?
In most cases, yes. Our cleaning process removes dirt, moss, and discoloration, allowing the original colours to shine through.
Pricing and payments
How much do your services cost?
Pricing depends on the size and condition of the area. Contact us for a free, no-obligation quote tailored to your mission.
Do you charge per hour or per job?
We charge per job based on the scope of the operation, ensuring transparent and fair pricing.
Are there any hidden fees?
Negative. Our pricing is upfront and includes all necessary equipment, materials, and labor.
Do you offer discounts for multiple services?
Yes, we offer combined service packages at reduced rates. For example, book driveway and patio cleaning together to save.
What payment methods do you accept?
We accept cash and online payments for your convenience.
Booking and scheduling
How do I book a service?
Enlist us by phone, email, or through our online booking system. We’ll confirm your appointment promptly.
How far in advance should I book?
We recommend booking at least one week in advance to secure your preferred time slot.
Do you work on weekends?
Currently we are on mission Monday to Thursday every week.
What if I need to cancel or reschedule?
No problem. Just contact us at least 24 hours in advance, and we’ll adjust your booking.
Do you offer emergency cleaning services?
For urgent missions, we offer same-day or next-day services when availability permits.
Equipment and process
What kind of equipment do you use?
We deploy industrial-grade jet washing systems equipped with adjustable pressure settings and specialized nozzles, ensuring we have the firepower for any cleaning mission.
How do you manage wastewater?
Our team ensures all wastewater is directed to proper drainage systems or collected for eco-friendly disposal, leaving no mess behind.
Do you use chemicals for cleaning?
Yes, when necessary For stubborn stains or grime, we use biodegradable, eco-friendly detergents that are tough on dirt but safe for the environment.
What pressure levels do you use?
Our machines can operate at a range of pressures, and we tailor the force to match the surface and grime level, ensuring maximum efficiency without causing damage.
Is the process noisy?
Jet washing produces some operational noise, but our team works swiftly and efficiently to minimise disruptions to your home base.
How do you ensure uniform cleaning?
Our operators follow a systematic grid pattern, ensuring every inch of the surface is cleaned thoroughly and consistently.
What happens if there’s leftover grime after cleaning?
We’ll reassess the area and target the remaining grime with advanced techniques, ensuring no surface is left behind.
Do you clean vertical surfaces, like walls or fences?
Yes, as part of our clean up process will will wash vertical surfaces to leave everything as we found it or even cleaner.
How do you handle sensitive or delicate areas?
We reduce the pressure and use soft-washing techniques to clean sensitive areas without causing damage.
Can you clean during bad weather?
We can operate in light rain, but heavy storms or freezing conditions may delay our operations for safety reasons.
Safety and insurance
Are you insured?
Yes, we’re fully insured, covering any accidental damage or unforeseen issues during our operation. Your property is in safe hands.
Is jet washing safe for pets and children?
Yes. We use non-toxic cleaning agents and ensure thorough cleanup, making the area safe for everyone once the job is complete.
What precautions do you take during cleaning?
We barricade the work area, use proper drainage techniques, and avoid over spray to protect nearby surfaces and landscaping
Can I remain on-site during the cleaning?
Absolutely, but we recommend keeping a safe distance during the operation for your safety.
What safety gear do your team members use?
Our operators wear safety boots, gloves, and goggles to protect themselves while delivering flawless results.
Can jet washing damage surfaces?
Not when done by professionals. Our team uses the appropriate pressure and techniques for each surface, ensuring no damage occurs.
Do you clean high or hard-to-reach areas?
Currently, we only work up to the ground floor height.
s jet washing safe for older or worn surfaces?
Yes, but we’ll assess the surface first and adjust our methods to clean safely without compromising its integrity.
What happens if something goes wrong during cleaning?
In the unlikely event of an issue, our team will address it immediately. We’re insured and committed to resolving any concerns.
Do you comply with local water usage regulations?
Yes, we strictly adhere to all regulations and use water-efficient practices during our cleaning missions.
Environmental responsibility
Is jet washing eco-friendly?
Yes, we use water-efficient systems and biodegradable cleaning solutions to minimise our environmental impact.
How do you manage water waste?
We ensure all wastewater is properly drained or collected, preventing contamination or water wastage.
Are your cleaning agents safe for plants and gardens?
Yes, our eco-friendly solutions are safe for surrounding greenery. We also take care to avoid over spray.
Do you recycle the water used?
No, it is guided into appropriate drainage systems
What steps do you take to reduce your carbon footprint?
We use efficient equipment, eco-friendly products, and responsible disposal methods to minimise our environmental impact.
Customer support and aftercare
What should I do to prepare for the cleaning?
Clear the area of any furniture, vehicles, or obstructions. We’ll handle the rest.
Do you provide aftercare advice?
Yes, we’ll give you tips on keeping your surfaces clean and recommend when to schedule the next cleaning.
Can I contact you if I have questions after the service?
Absolutely. Our support team is always ready to assist with any post-cleaning concerns.
What if I’m not satisfied with the cleaning?
Our satisfaction guarantee means we’ll revisit and resolve any issues until you’re happy with the results.
Do you offer warranties for your services?
While we don’t offer formal warranties, our team ensures long-lasting results through professional cleaning and optional sealing services.
Technical details
Do you use cold water and hot water for jet washing?
Currently no, However Cold water is effective for general cleaning,
How much water does jet washing use?
Our systems are designed for efficiency, using approximately 2–4 gallons per minute. It’s enough to obliterate dirt without wasting resources.
What type of nozzles do you use?
We deploy a range of nozzles, including fan, rotary, and pinpoint types, to match the surface and cleaning requirement.
Can you clean surfaces with delicate patterns or designs?
Yes, for delicate surfaces, we switch to low-pressure settings and use soft-bristle attachments for a thorough but gentle clean.
How do you handle particularly thick grime or buildup?
We use a multi-step approach: pre-treatment with detergents and, if needed, specialised tools to scrape away the toughest grime.
Do you use steam cleaning?
No, it's not needed for the surface we currently clean.
What is the maximum pressure your equipment can deliver?
Our industrial machines can reach up to 4000 PSI, but we adjust the pressure to suit each surface and prevent damage.
How do you clean corners and edges?
Corners are no match for our precision tools. We use angled nozzles and attachments to ensure every crevice is cleaned.
Do you offer non-pressure cleaning options?
Yes, for extremely sensitive surfaces, we provide soft washing techniques using low pressure and cleaning solutions.
How do you deal with uneven surfaces?
We adapt by using adjustable wands and flexible tools that conform to the shape of uneven surfaces, ensuring consistent results.
Long term maintenance and aftercare
How can I keep my driveway looking clean for longer?
Regular sweeping, applying a protective sealant, and scheduling annual cleanings will keep your driveway in tip-top shape.
Can I clean my patio or driveway myself?
While DIY cleaning can help with light dirt, professional jet washing delivers deeper cleaning and better long-term protection
Do you recommend sealing surfaces after cleaning?
Yes, sealing adds a protective layer, making surfaces more resistant to stains, moss, and wear over time.
How long do sealing treatments last?
A good sealant can last 2–3 years, depending on the surface and weather conditions.
Do you offer follow-up inspections?
Yes, we can schedule follow-ups to ensure the surface remains in good condition and address any emerging issues.
How can I prevent moss and algae from returning?
Keeping the area clear of debris, improving drainage, and applying anti-moss treatments will help.
Can regular cleaning damage my surfaces?
Not when performed by professionals. We use appropriate techniques to preserve the integrity of your surfaces.
What weather conditions are best for maintaining driveways and patios?
Dry, sunny weather helps prevent moss growth and keeps surfaces cleaner for longer.
Do I need to reseal after every cleaning?
Not necessarily. We’ll assess your surface and recommend resealing only when it’s needed.
What’s the best way to prepare for winter?
Schedule a cleaning before the cold sets in. This removes debris and ensures your surfaces are ready to withstand frost and ice.
Customer support
What if I have a complaint about the service?
Contact us immediately. We take customer feedback seriously and will work to resolve any issues to your satisfaction.
Do you provide free quotes?
Yes, we offer free, no-obligation quotes. Just provide the details of your project, and we’ll get back to you promptly.
Can I set up a long-term cleaning contract?
Absolutely. We offer customizable service plans for regular maintenance at discounted rates.
Do you offer gift vouchers?
Yes, give the gift of clean! Our vouchers are perfect for homeowners or businesses in need of our services.
How can I contact you if I have additional questions?
You can reach us via phone, email, or our website. Our customer support team is always ready to assist with your inquiries.